1. OUR COMMITMENT TO PRIVACY
Your privacy is important to us. The Council for Sustainable Healing (CSH) is designed to be a resource for various kinds of self-directed and interactive learning that you can pursue anonymously in your home or office. We are committed to maintaining confidentiality in every phase of our relationship with you as you seek deeper healing and more lasting recovery in your life.
By using the CSH platform, you consent to the data practices reviewed in this statement.
2. WHAT PERSONAL INFORMATION DO WE COLLECT FROM USERS?
We collect two types of information (personal information and anonymous information) and we may use these sources of information to create a third type of information, aggregate information.
2.1 Personal information – Direct and indirect information that identifies a particular individual, such as the individual’s name, email address, and telephone number. This would primarily happen through signing up for either one of the CSH councils, filling out a survey or participating in an interview.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CSH’s community forum, this information may be collected and used by others.
2.2 Anonymous information – Information that does not directly or indirectly identify an individual. This includes automatically collected information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CSH website.
2.3 Aggregate information – Information about groups or categories of visitors, which cannot be used to identify an individual, such as a number of hits per page and traffic sources.
3. CHILDREN UNDER THIRTEEN
CSH does not knowingly collect personally identifiable information from children under the age of thirteen.
4. WHEN AND HOW DO WE COLLECT INFORMATION?
Information is gathered through forms filled out when you register for a CSH council, respond to a survey, follow-up interviews, make a donation, or share more of your story with us.
5. DO WE USE ‘COOKIES’?
CSH may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
6. HOW DO WE USE YOUR INFORMATION?
This CSH community involves regular communication with you via email if you opt-in to such communication. We assure you that your email remains confidential and will never be used for any other purpose outside of CSH’s own mission.
6.1 We collect aggregate information for internal and outreach use only; we do not sell or rent your personal information to any individual, organization, company, government entity, or the public.
6.2 We use the information you provide when conducting a transaction to complete that transaction only. We do not share this information with outside parties.
6.3 We use email addresses to:
6.3.1 Provide you with support and services you request
6.3.2 Present you with support and service offers
6.3.3 Share new educational material
6.3.4 Give you updates on the CSH efforts
6.3.5 Gather input from you in order to optimize features and services (this is accomplished through surveys sent via email)
6.4 We may also contact you via surveys to conduct research about your opinion of current services or to inform you of potential new services that may be offered.
6.5 We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. CSH may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CSH, and they are required to maintain the confidentiality of your information.
6.6 Personally identifiable information provided to us online will not be used in ways unrelated to purposes described above without the user having an opportunity to opt-out or otherwise prohibit such unrelated uses.
7. THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. CSH does not sell, rent or lease its customer lists to third parties.
CSH will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CSH or the site; (b) protect and defend the rights or property of CSH; and, (c) act under exigent circumstances to protect the personal safety of users of CSH, or the public.
In short, CSH reserves the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of CSH, its users and the public.
8. THIRD PARTY LINKS
As part of our educational mission, at our discretion, we may include third party links on our website. These third party sites have separate and independent privacy policies. CSH encourages you to review the privacy statements of websites you choose to link to from councilforsustainablehealing.org so that you can understand how those websites collect, use and share your information.
CSH is not responsible for the privacy statements or other content on websites outside of the CSH website. Nor are we liable for the activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
9. OUR COMMITMENT TO DATA SECURITY
Securing the information that you share with us online is a top priority. In order to prevent unauthorized access to your information, we have implemented electronic, administrative, and physical security measures. Please be aware that, despite our best efforts, no security measures are impenetrable.
We do not use vulnerability scanning and/or scanning to PCI (Payment Card Industry) standards as we do not process financial transactions on this site.
We use regular Malware Scanning.
STATEMENTS OF COMPLIANCE
- CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
CSH is committed to the protection of children on the Internet. As such, it has integrated COPPA compliance features into its CSH products to protect the private information of children under the age of 13 years old. To the best of our knowledge, CSH conforms to the regulations outlined in COPPA.
11. CALIFORNIA ONLINE PRIVACY PROTECTION ACT
According to CalOPPA we agree to the following:
11.1 Users can visit our site anonymously
12. CAN-SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. Per this act, know that we collect your email address in order to:
12.1 Send information, respond to inquiries, and/or other requests or questions
12.2 Process orders and to send information and updates pertaining to orders
12.3 We may also send you additional information related to your product and/or service
12.4 Continue to send emails to our CSH users after an initial contact
To be in accordance with CANSPAM we agree to the following:
12.5 NOT use false, or misleading subjects or email addresses
12.6 Identify any message that is advertising another feature or service in some reasonable way
12.7 Include the physical address of our business or site headquarters
12.8 Monitor third party email marketing services for compliance, if one is used.
12.9 Honor opt-out/unsubscribe requests quickly
12.10 Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
OPT-OUT & UNSUBSCRIBE
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from CSH by clicking “unsubscribe” in the footers of emails that we send out.
CHANGES TO THIS POLICY
CONTACTING US / COMMENTS AND QUESTIONS
Or you can send us a letter at:
The Council for Sustainable Healing
P.O. Box 114
Paradise, UT 84328
This policy was last modified on December 31, 2019.